![]() ![]() ![]() Workaround: disable mic and webcam protection This happens, usually, when attempting to restart or shutdown the mac. ![]() SophosPrivacyGuard.bundle stops responding.This is a known issue, and it corrects on its own as soon as users reconnect to a network. Sophos Home Shield will turn red if the mac is started while disconnected from the internet.Option 2 - Use a phone as a hotspot, connect your laptop to it, turn off Web Protection, then connect to public wifi - Once connected, please re-enable Web Protection Option 1 - Turn off Web Protection via your Sophos Home Dashboard prior to utilizing a public network, or using the Sophos Home Mobile App - Once connected, turn it back on Public Wifi networks, such as cafe/hotels/airports might fail to connect while Sophos Home Web Protection is enabled because of this. Apple has indicated to us that they need to fix the captive portal issues when using network interceptors. ![]()
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